Terms and Conditions

Booking terms and conditions

Reservation

All reservations must be made through Evergreen Tours International or its agent (where applicable or available) at least 14 days before the tour begins. Please secure confirmed air reservations beforehand. To ensure efficient handling of all reservations and inquiries, full details are necessary such as arrival and departure dates and flight numbers, rooming list, name of the hotel required, and a choice. Where quoted tour codes should also be included.

Deposit & Payment

A US$150 per guest deposit is required at the time of booking. Full payment is required at the time of booking if your trip starts within 90 days. We accept most major credit cards and demand draft and wire transfers (U.S. funds made payable to Evergreen Tours International P Ltd). Please do not send cash.

Balance Due

Payment in full is due 90 days before trip departure. Balances may be paid by wire transfer or credit card. We reserve the right to cancel your reservation if full payment is not received by the due date. All required documents and forms are due 60 days before departure.

Cancellations and Refunds

The following cancellation policies and fees apply:***As with deposits on some international and custom programs, the refund schedule may vary.***
• Cancellation 91 days or more before trip departure Full trip payment refunded less a $150 per person administration fee
• Cancellation 90-61 days before trip departure Full trip payment less 25% per person is refunded
• Cancellation 60-31 days before trip departure 50% of your trip payment is refunded
• Cancellation 30-0 days before trip departure No refund is given

Cancellation of a Trip by Evergreen Tours

While Evergreen Tours will make every attempt to operate a trip once confirmed; we do reserve the right to cancel a trip at any time due to insufficient bookings and/or reasons beyond our control that might create unsafe or undesirable travel conditions for the participant. In such cases, a full and immediate refund will be issued.

However, the financial liability of Evergreen Tours shall be limited to the amount paid to Evergreen Tours for the tour only and shall not be extended to cover any other associated travel costs incurred (e.g. nonrefundable air tickets, visa fees if applicable, clothing, equipment, miscellaneous transportation costs, medical expenses, travel insurance premiums, etc).

Single Supplement:

All trip prices are based on double occupancy or twin sharing. Single rooms are available for an additional charge, referred to as a “single supplement” on our website and in our brochure. If you are traveling alone and wish to share a room, we will attempt to find a roommate for you. If we’re unable to do so, you will be assessed the customary single supplement.

Family Trip Discounts

On designated Family Vacations, children 7-12 years old who share a room with one or more adults receive these discounts (not combinable with other discounts or offers):
• 10% if the child (7-12) is the second person in a room
• 20% if the child (7-12) is the third or more person in a room

Travel Insurance

We strongly encourage guests to purchase travel insurance to protect their vacation investment.
*Trip itineraries are subject to change without notice due to road, weather, and other conditions, as deemed necessary by Evergreen Tours

Unused Services & Changes

There will be no refunds in part or full for any items if they are not utilized by choice or circumstances once the tour has commenced.

Hotel check-in/out

Normal hotel check-in time is 2 p.m. Hotel checkout time is at noon and may be extended a few hours at hotel management’s discretion. Please ensure your arrival and departure time are taken into account when you book your accommodation.

Places of interest

Places of interest will be closed on certain public holidays.

What is not included in our tour price?

Not included in the cost are expenses of a purely personal nature expenses, airfare, tips, personal baggage, entry fees of sights, accident insurance coverage, and other items not specifically mentioned herein or in our quote.

Price

Our prices are guaranteed unless otherwise stated. However, Evergreen Tours reserves the right to change, amend or alter prices and/or tour itinerary/or any or all of the conditions stated herein from time to time with or without prior notice. All prices are quoted in US Dollars.

Documentation

Please ensure that you have valid travel documents and a sufficient visa if applicable before arrival.

Luggage

Recommended to have one large bag, preferably a backpack or suitcase, plus one small day pack to carry with you.

Liability, contract, and term of use

All arrangements for the provision of transport, accommodation, and other services are made by Evergreen Tours (the Tour Company) through its appointed agents (where applicable) only. The Tour Company, its employees, and/or agents are not liable for any loss, injury, accident, damage, or delay, which may occur during a tour or holiday, organized by the Tour Company. The Tour Company shall not be responsible for and shall not incur any liability for delays, loss, damage, costs, claims, loss of profits, or consequential loss caused by or as a result of any delay, sickness, weather, strike, war, quarantine, acts of God, or any third-party system failure or other causes.

The traveler shall be regarded in every respect as carrying his/her own risk concerning loss or injury to a person or property. The Tour Company reserves the right to alter or cancel routes, timetables, itineraries, and accommodations reserved where necessary.